Privacy Policy

1. Introduction

evi2 ("we", "us", "our") is committed to protecting the privacy and security of personal information provided by our users. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our online betting platform at evi2.cam (the "Website") and related services (collectively, the "Services").

This Privacy Policy applies to all users who access or use evi2 Services, including individuals who register accounts, place bets, play games, or otherwise interact with our platform. By using evi2 Services, you acknowledge that you have read, understood, and agree to the data collection and usage practices described in this Privacy Policy.

evi2 processes personal data in accordance with applicable data protection laws and regulations. We implement industry-standard security measures to safeguard your information and maintain transparency about our data practices. If you have questions or concerns regarding this Privacy Policy, please contact our data protection team using the contact information provided at the end of this document.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account with evi2, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (KTP number for Indonesian residents)
• Contact Information: Email address, mobile phone number, residential address, city, postal code, and province
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay account details), payment transaction history
• Authentication Information: Username, password (stored in encrypted form), security questions and answers
• Verification Documents: Copies of identification documents (Indonesian national identity card/KTP, passport, driver's license), proof of address documents (utility bills, bank statements), selfie photographs for identity verification
• Communication Data: Information you provide when contacting customer support, including chat logs, email correspondence, WhatsApp messages, and any other communications with evi2

2.2 Information We Collect Automatically

When you access and use evi2 Services, we automatically collect certain technical and usage information, including:

• Device Information: Device type (mobile, tablet, desktop), operating system and version (Android, iOS, Windows, macOS), browser type and version, screen resolution, device identifiers (IMEI, Android ID, IDFA)
• Connection Information: IP address, Internet Service Provider (ISP), connection type (WiFi, cellular data), geographic location (city and region level, not precise GPS coordinates)
• Usage Data: Pages visited, features accessed, games played, bets placed, deposit and withdrawal activities, session duration, click patterns, navigation paths through the Website
• Cookie Data: Information stored in cookies and similar tracking technologies (see Section 9 for detailed cookie information)
• Performance Data: Error logs, crash reports, load times, and other technical performance metrics

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors and financial institutions when you make deposits or withdrawals
• Identity verification services that confirm your age and identity during KYC (Know Your Customer) procedures
• Fraud prevention services that help us detect and prevent suspicious activities
• Marketing partners (only if you have consented to such sharing through their services)

3. How We Use Your Information

evi2 uses the personal information we collect for the following purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your evi2 Account
• Verifying your identity and age (ensuring compliance with 21+ age restriction)
• Processing deposits, withdrawals, and other financial transactions
• Enabling you to place bets, play games, and access all platform features
• Maintaining accurate transaction records and account balances
• Providing personalized user experience based on your preferences and activity history

3.2 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Detecting, preventing, and investigating fraud, money laundering, and other illegal activities
• Responding to legal requests from law enforcement agencies or regulatory authorities
• Enforcing our Terms and Conditions and other policies
• Maintaining records required by applicable Indonesian and international gambling regulations

3.3 Customer Support and Communication

• Responding to your inquiries, questions, and support requests
• Sending transactional notifications (deposit confirmations, withdrawal updates, account alerts)
• Providing important updates about Service changes, policy modifications, or maintenance schedules
• Resolving disputes and investigating complaints

3.4 Marketing and Promotions (with your consent)

• Sending promotional offers, bonus announcements, and marketing communications (only if you have opted in)
• Personalizing bonus offers based on your gaming preferences and activity patterns
• Conducting surveys and gathering feedback to improve our Services
• Informing you about new games, features, or services that may interest you

3.5 Platform Improvement and Analytics

• Analyzing user behavior to improve Website functionality and user experience
• Conducting internal research and development to enhance our Services
• Identifying and resolving technical issues, bugs, and performance problems
• Generating aggregated, anonymized statistics for business analysis (no personal identification)

3.6 Security and Risk Management

• Monitoring for suspicious activities, unauthorized access attempts, and security breaches
• Detecting patterns indicative of problem gambling behavior (as part of our responsible gaming commitment)
• Preventing bonus abuse, collusion, and other violations of our Terms and Conditions
• Maintaining system integrity and protecting against cyber threats

4. Legal Basis for Processing

evi2 processes your personal data based on the following legal grounds:

Processing Purpose	Legal Basis
Account registration and service provision	Performance of contract (Terms and Conditions agreement)
KYC verification and age checks	Legal obligation (compliance with gambling regulations)
Fraud prevention and security monitoring	Legitimate interest (protecting users and platform integrity)
Marketing communications	Your explicit consent (opt-in)
Customer support and dispute resolution	Performance of contract and legitimate interest
Platform analytics and improvement	Legitimate interest (improving user experience)

5. How We Share Your Information

evi2 does not sell your personal information to third parties. However, we may share your data with the following categories of recipients for legitimate business purposes:

5.1 Service Providers

We share personal information with trusted third-party service providers who assist us in operating our platform and delivering Services, including:

• Payment Processors: Financial institutions and payment gateway providers that process deposits and withdrawals (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay processors)
• Identity Verification Providers: Services that verify your identity and age during KYC procedures
• Cloud Hosting Providers: Companies that host our servers and databases securely
• Customer Support Tools: Platforms that enable live chat, email support, and ticket management
• Analytics Services: Tools that help us understand user behavior and improve platform performance
• Marketing Platforms: Services that manage email campaigns and promotional communications (only if you consented to marketing)

All service providers are contractually obligated to maintain the confidentiality and security of your personal information and are prohibited from using it for any purpose other than providing services to evi2.

5.2 Game Providers

When you play games from third-party providers (such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming), limited information (such as your player ID, bet amounts, and game outcomes) may be shared with these providers to enable game functionality. Game providers are bound by their own privacy policies and contractual obligations to evi2.

5.3 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or other governmental authorities when:

• Required by law or legal process (such as court orders or subpoenas)
• Necessary to comply with anti-money laundering (AML) or counter-terrorism financing (CTF) obligations
• Requested by regulatory authorities overseeing gambling activities
• Needed to protect evi2's legal rights, property, or safety, or the rights and safety of our users or others

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity as part of the business transaction. You will be notified via email or prominent notice on our Website before your data is transferred and becomes subject to a different privacy policy.

5.5 With Your Consent

We may share your personal information with third parties for purposes not described in this Privacy Policy if we obtain your explicit consent to do so.

6. Data Retention

evi2 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your active Account, plus 7 years after Account closure to comply with financial record-keeping regulations
• Transaction Records: Retained for at least 7 years to comply with Indonesian financial and tax regulations
• KYC Documents: Retained for at least 5 years after Account closure as required by anti-money laundering laws
• Communication Logs: Retained for 3 years for dispute resolution and quality assurance purposes
• Marketing Consent Records: Retained for as long as consent remains valid, plus 3 years after withdrawal to demonstrate compliance
• Technical Logs and Analytics: Aggregated and anonymized data may be retained indefinitely for statistical purposes

After the applicable retention period expires, we will securely delete or anonymize your personal information. Anonymized data that cannot be linked back to you may be retained indefinitely for research and business intelligence purposes.

7. Data Security

evi2 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

7.1 Technical Security Measures

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols (minimum 256-bit encryption)
• Secure Storage: Personal data stored in our databases is encrypted at rest using industry-standard encryption algorithms
• Firewalls: Network-level firewalls protect our infrastructure from unauthorized access and cyber attacks
• Access Controls: Role-based access control (RBAC) ensures only authorized personnel can access personal data based on job function requirements
• Multi-Factor Authentication: Critical systems require multi-factor authentication for administrator access
• Intrusion Detection: Automated systems monitor for suspicious activities and potential security breaches
• Regular Security Audits: Independent third parties conduct periodic security assessments and penetration testing

7.2 Organizational Security Measures

• All evi2 employees and contractors with access to personal data sign confidentiality agreements
• Regular security awareness training for all staff members
• Strict vendor management processes ensuring third-party service providers meet our security standards
• Incident response procedures to quickly address any security breaches
• Regular backups of all critical data with secure off-site storage

While we implement robust security measures, please understand that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security posture and protect your data to the best of our ability.

8. Your Privacy Rights

As an evi2 user, you have certain rights regarding your personal information. Depending on your location and applicable laws, these rights may include:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

8.2 Right to Rectification

If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your Account settings, or contact customer support for assistance.

8.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may be required to retain certain information to comply with legal obligations (such as financial record-keeping requirements).

8.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal information in certain situations, such as when you contest the accuracy of the data or object to our processing.

8.5 Right to Data Portability

You have the right to receive your personal information in a portable format and, where technically feasible, request that we transmit it directly to another service provider.

8.6 Right to Object

You have the right to object to our processing of your personal information based on legitimate interests, including for direct marketing purposes. If you object to marketing communications, we will stop sending such messages immediately.

8.7 Right to Withdraw Consent

Where we process your personal information based on your consent (such as for marketing purposes), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

8.8 How to Exercise Your Rights

To exercise any of these rights, please contact our data protection team at [email protected] with "Privacy Rights Request" in the subject line. We will respond to your request within 30 days. To protect your privacy, we may ask you to verify your identity before processing your request.

9. Cookies and Tracking Technologies

evi2 uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our Services. Cookies are small text files stored on your device when you visit our Website.

9.1 Types of Cookies We Use

• Essential Cookies: Required for basic Website functionality, such as maintaining your login session and remembering your preferences. These cannot be disabled without affecting Website performance.
• Performance Cookies: Collect anonymous information about how you use our Website, such as which pages you visit most frequently. This helps us optimize user experience.
• Functionality Cookies: Remember your preferences and settings (such as language selection, preferred odds format) to provide a personalized experience.
• Advertising Cookies: Used to deliver relevant promotional content (only if you consented to marketing). These cookies track your interests based on browsing behavior.

9.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may limit your ability to use certain features of our Website. To manage cookie preferences, access your browser's settings menu or privacy controls.

10. Third-Party Links

Our Website may contain links to third-party websites, including game providers and payment processors. evi2 is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies only to information collected by evi2.

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Indonesia where our servers, service providers, or business partners are located. These countries may have different data protection laws than Indonesia. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in accordance with this Privacy Policy.

12. Children's Privacy

evi2 Services are strictly intended for individuals aged 21 years and older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information and close the associated Account. If you believe a minor has provided personal information to evi2, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

evi2 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by email (sent to the email address registered with your Account) and/or by posting a prominent notice on our Website at least 30 days before the changes take effect.

We encourage you to review this Privacy Policy periodically. The "Last Updated" date at the top of this document indicates when the Privacy Policy was last revised. Your continued use of evi2 Services after any modifications constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our data protection team:

• Email: [email protected] (Subject: Privacy Inquiry)
• Live Chat: Available 24/7 on our Website
• WhatsApp Support: Contact through customer service channels

We take all privacy inquiries seriously and aim to respond within 48 hours. For complex matters, we may require up to 30 days to provide a comprehensive response.